Refund policy
No Returns, No Exchanges
Every Chill Wild Child piece is embroidered to order. Production starts as soon as you place your order, so we do not accept returns, exchanges, or refunds for size changes, colour preference, or change of mind. Check the size chart on each product page before you order.
Damaged or Wrong Items
We accept a return or replacement in one case only: your product arrives damaged, defective, or different from what you ordered. Video proof is mandatory.
- Record an unboxing video. Start recording before you open the sealed package and keep the video uncut until the product and the damage are clearly visible. We cannot accept claims without this video.
- Email us within 48 hours of delivery. Send the video, your order number, and photos of the issue to chillwildchildinfo@gmail.com.
- We verify and resolve. Once we confirm the damage, we ship a replacement at no cost or refund the full amount you paid.
Claims sent after 48 hours, or without an uncut unboxing video, will not be accepted.
Refunds
Approved refunds on prepaid orders go back to your original payment method within 5-7 business days. For Cash on Delivery orders, we transfer the refund to your UPI ID or bank account within 5-7 business days of approval.
Cancellations
You can cancel an order within 12 hours of placing it. After that, embroidery production has begun and the order cannot be cancelled.
Contact
Email chillwildchildinfo@gmail.com with any questions. We reply within 1-2 business days.